Mortgage Process Outsourcing Boosts Revenues of Indian BPO’s
The move offers significant cost benefits and is driven by the need to manage deteriorating portfolios. Vendors are expected to provide either the platform or platform enhancements. Infosys, TCS, Accenture, Cognizant, and Wipro reportedly have capabilities in mortgage processing. The Infosys BPO has a 400-member strong team providing mortgage services to its clients. Accenture acquired Zenta, a residential and commercial mortgage services provider, while Cognizant bought the India operations of Core Logica in 2011 to strengthen its mortgage service capabilities. With the acquisition of mortgage solutions provider South Gallagher Financial Systems in 2008, Wipro equipped itself for mortgage process outsourcing delivery.
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